**Privacy Policy
Sevil Medical Travel Agency**
Last Updated: 25.11.2025
Sevil Medical Travel Agency (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you visit our website, contact us, or use our travel and medical tourism services.
By using our website or submitting your information, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
1.1 Personal Identification Details
- Full name
- Email address
- Phone number
- Country of residence
- Date of birth (if required for bookings)
1.2 Travel Information
- Passport details (if required for bookings)
- Arrival and departure dates
- Flight information
- Accommodation preferences
- Number of travelers
1.3 Medical Information (Health Tourism Services)
For treatment planning purposes, we may collect:
- Medical history
- Photos, x-rays, medical reports
- Treatment preferences
- Health-related notes
This information is only collected with your consent and shared only with authorized medical providers.
1.4 Technical Information
- IP address
- Device & browser information
- Website usage data (cookies, analytics, etc.)
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide medical tourism and travel agency services
- To arrange treatments, clinic appointments, hotels, flights and transfers
- To create your personalized travel & treatment package
- To communicate with you via email, phone or WhatsApp
- To improve our website and services
- To comply with legal obligations required for A-Group Travel Agency licenses and Health Tourism Authorization regulations
We do NOT sell or rent your personal information to third parties.
3. Sharing Your Information
Your data may be shared only with:
3.1 Authorized Medical Providers
Hospitals, clinics, or medical specialists—only for treatment planning.
3.2 Travel Service Providers
Airlines, hotels, transfer companies—only for booking requested services.
3.3 Legal Authorities (If Required)
Only when required by law, regulation or governmental request.
All partners are required to protect your data in compliance with GDPR and applicable Turkish laws.
4. Data Protection & Security
We take security seriously and implement:
- SSL encryption
- Secure server storage
- Restricted access to sensitive information
- GDPR-compliant data practices
Medical documents and photos are stored securely and only accessible to authorized team members.
5. Your Rights (GDPR & KVKK)
You have the right to:
- Request a copy of your personal data
- Request corrections or updates
- Request deletion of your data
- Withdraw consent at any time
- Object to certain types of processing
- Request data transfer to another provider
To exercise these rights, email us at:
[email protected]
6. Retention of Personal Data
We store personal information only as long as necessary for:
- Providing services
- Legal and regulatory requirements
- Future treatment planning (with consent)
You can request deletion at any time.
7. Cookies & Tracking
We use cookies to improve:
- Website performance
- Analytics & traffic measurement
- User experience
You can disable cookies from your browser settings at any time.
8. Third-Party Links
Our website may include links to clinics, hospitals, booking systems, or partner travel services. We are not responsible for their privacy practices.
9. Contact Information
For questions or concerns regarding this Privacy Policy, please contact:
Sevil Medical Travel Agency
Email: [email protected]
Phone: +90 544 368 17 56
Website: https://sevilmedical.com
10. Changes to This Privacy Policy
We may update this Privacy Policy when necessary. The latest version will always be published on our website.
Last Updated: 21.11.2025