TERMS & CONDITIONS (Şartlar ve Koşullar)
Last Updated: 25.11.2025
These Terms & Conditions govern the use of the Sevil Medical Travel Agency website (https://sevilmedical.com) and the services we provide as a certified A-Group Travel Agency and authorized Health Tourism Provider.
By accessing our website or using our services, you agree to these terms.
1. General Conditions
Sevil Medical provides travel, accommodation, transfer, and medical tourism facilitation services.
We act as an intermediary between patients, medical institutions, hotels, and 3rd party travel providers.
Medical procedures are performed exclusively by licensed clinics and healthcare professionals.
2. Travel & Medical Service Disclaimer
2.1 Travel Services
We arrange:
Flights
Hotels
Airport transfers
Travel packages
Exact terms (pricing, cancellations, rescheduling) depend on airlines, hotels, and tour operators.
2.2 Medical Services
We facilitate communication between the patient and the medical provider.
We do not perform medical treatments ourselves.
Medical procedures are carried out by:
Licensed clinics
Hospitals
Certified medical professionals
Responsibility for diagnosis, medical results, treatment methods, and complications lies with the medical provider.
3. Booking & Payments
When booking through Sevil Medical:
A quotation will be provided before confirming your trip.
Some services may require pre-payment or deposit.
Payments for flights, hotels, or medical treatments may be processed by third-party providers.
We are not responsible for payment failures, bank delays, or card issues.
4. User Responsibilities
The user agrees to:
Provide accurate personal and medical information
Follow clinic instructions
Comply with travel regulations (passport, visa, health requirements)
Behave respectfully in communication and during travel
5. Cancellations & Refunds
Cancellation and refund terms depend on:
Airline policies
Hotel policies
Clinic/medical provider policies
Transfer and service provider conditions
Sevil Medical does not issue refunds directly unless clearly stated in the service agreement.
6. Limitation of Liability
Sevil Medical is not liable for:
Medical results or complications
Losses caused by travel delays, cancellations, or force majeure
Personal belongings lost during travel
Misuse of services by the user
We are responsible only for providing accurate coordination and logistics.
7. Website Usage
Users must not:
Copy or distribute website content without permission
Attempt to hack, disrupt, or damage the website
Misuse forms (fake requests, spam, automated submissions)
8. Intellectual Property
All content on this website—including text, branding, design, logos, and media—is owned by Sevil Medical or licensed partners. Unauthorized use is prohibited.
9. Changes to Terms
We may update these Terms & Conditions at any time.
The updated version will always be available on this page.
10. Contact Information
For any questions regarding these terms:
Sevil Medical Travel Agency
Email: [email protected]
Phone: +90 544 368 17 56
Website: https://sevilmedical.com